Complaints Handling Procedure

Surveyor Sorted Ltd is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you so we can put things right.

Stage 1: Initial Complaint

Please contact us in writing at info@surveyorsorted.co.uk or by post, setting out the details of your complaint. We will acknowledge your complaint within 7 working days and aim to provide a full response within 21 working days.

Stage 2: Review

If you are not satisfied with our response, you may request a review by a senior member of the firm. We will conduct this review and respond within 21 working days.

Stage 3: Independent Redress

If the matter remains unresolved after our internal process, you may refer your complaint to the RICS Dispute Resolution Service (CEDR).

RICS

As a RICS-regulated firm, we adhere to the RICS complaints handling requirements. You can contact RICS at www.rics.org.